Return and Refund Policy

Should you reconsider your purchase, you are entitled to return any items within a 30-day period, commencing the day after you receive your order. For a smooth return process, please inform us via email at support@flashdiscount-usa.com.

Returns for customer changes of mind are accepted under the following conditions: 1. The item must be new or slightly used. 2. For items with a manufacturer seal, the seal must remain unopened. 3. The item should not exhibit any damage resulting from customer handling or use. 4. The item must be in its original packaging, inclusive of all original accessories.

Return Policy for Damaged, Incorrect, or Malfunctioning Products:
If you discover any products in your order that are damaged, incorrect, or malfunctioning, please reach out to us directly via email at support@flashdiscount-usa.com. In such cases, you have a 30-day window to return these products for a refund or replacement, starting from the day after you receive your order. This also covers items that develop faults within the 30-day period from receiving the order. In such cases, if you have received a defective item, we will send you a replacement at no cost, and you will not be required to return the defective product to us.

Initiating a Return: Mandatory Prior Contact Before Return

Before proceeding with a return, it is essential to contact us at support@flashdiscount-usa.com. This step ensures effective tracking of your return and facilitates the refund process. By contacting us before sending back an item, we can provide you with all the necessary information and assist in making the process as smooth as possible. Your cooperation is important to allow us to offer you optimal customer service and quick processing of your request.

It is possible that, for certain products, returns can be made outside the US at your expense. That's why it is essential to contact our support before initiating a return.

Carefully pack the item and send it to the designated address after validating the return label:

For orders delivered within the US:

FlashDiscount USA 9 Alpine Way,
London E6 6LA,
United Kingdom

Refund Process:

Refunds will be processed once the returned product is received and inspected at our warehouse. After approval, FlashDiscount USA will process the refund within 2 business days, and it will then take an additional 5-10 business days for our financial institution to process, using the original payment method.

Contact Us:

From 9am to 6pm Monday to Friday.

Phone: (917) 382-1949

E-mail: support@flashdiscount-usa.com